Help
Write to [email protected] about anything: a person reads every message and answers, usually within a day. The answers people need most are below.
Signing in
Ikitorii has no password. Enter your email and we send you a link, plus a 6-digit code you can type in the app instead. Both work once and expire after 24 hours. If nothing arrives within a few minutes, look in your junk folder (Hotmail and Outlook like to file us there) and add us to your contacts.
Notifications
In the app, allow notifications when asked, or later in your iPhone's Settings → Ikitorii → Notifications. Every new message then reaches you right away. Emails keep coming too.
Reporting or blocking someone
In a conversation, open the menu to report a message or block the other person. A report reaches us and is looked at within 24 hours. A blocked person can no longer write to you in that conversation.
For guides: taking a break
Pause your page from your guide settings or in the app: travellers see you are on a break and can't start new conversations, and we stop emailing you. Switch it off when you are back. If we paused your page because messages went unanswered for a week, switching it off brings you back too.
Deleting your account
From your profile on the site, or in the app. It's immediate. See the privacy page for exactly what is removed.